GENERAL TERMS AND CONDITIONS

Sole proprietorship Aesthetic Skin Clinic is registered with the Chamber of Commerce under number 85564672 and is located at Sonarstraat 12, 2901 AX in Capelle aan den IJssel.

1. General

1.1 In these terms and conditions, Aesthetic Skin Clinic is understood to mean all Skin Therapists of Aesthetic Skin Clinic. All are members of the Dutch Association of Skin Therapists (NVH) and work in accordance with the professional code of the NVH, the skin therapists are also registered in the Quality Register for Paramedics.

1.2 In these terms and conditions, 'client' means the person who commissions Aesthetic Skin Clinic to perform treatment.

1.3 In these terms and conditions, 'client' also means the client's legal representative.

1.4 These terms and conditions form part of every agreement between the client and Aesthetic Skin Clinic.

1.5 These conditions also apply if Aesthetic Skin Clinic involves third parties to carry out the assignment.

1.6 The Medical Treatment Agreement Act (WGBO) also applies to a medical treatment agreement (pursuant to Book 7, Title 7, Section 5 of the Civil Code) between Aesthetic Skin Clinic and the client.

1.7 The operation of Article 7:404 and Article 7:407 paragraph 2 of the Dutch Civil Code is expressly excluded.

2. Consent

2.1 The agreement between Aesthetic Skin Clinic and the client includes the client's order to Aesthetic Skin Clinic for medical or non-medical treatment.

2.2 Aesthetic Skin Clinic is entitled not to respond to an unreasonable

The client's request and may refuse to perform a treatment.

2.3 Prior to the treatment, the client grants permission to Aesthetic Skin Clinic by means of a form.

2.4 Aesthetic Skin Clinic may require the client to confirm his or her consent in writing.

2.5 The client's consent also includes the authority of the skin therapist to engage assistants and to accept any liability limitations of assistants on behalf of the client. Aesthetic Skin Clinic is not liable for the choice of the assistant and for any shortcomings of this assistant, except in the case of intent or deliberate recklessness on the part of the skin therapist.

2.6 If the client refuses or withdraws his consent, the skin therapist will not perform any treatment (anymore).

3. Information and recording

3.1 The client must inform and keep Aesthetic Skin Clinic informed of all information necessary for the proper execution of the agreement.

4. Rates and health insurance

4.1 During the first consultation, a price agreement is made for the treatment. This includes the area to be treated and the duration.

4.2 The price agreement made is per treatment.

4.3 Aesthetic Skin Clinic t reserves the right to deviate from the agreed price if the duration or the area to be treated is changed. This will then be discussed with the client prior to the treatment.

4.4 Unless expressly agreed otherwise in writing, rates apply for the duration of the calendar year and may be increased annually due to inflation.

4.5 The client is responsible for ensuring that he is aware of whether and to what extent his insurer will reimburse the treatment. Furthermore, it is the client's responsibility to declare invoices to his or her insurer or not.

4.6 Regardless of whether the invoice is reimbursed by the health insurer, the client remains obliged at all times to pay the invoice in full and on time. After all, the client gives the order to Aesthetic Skin Clinic.

5. Cancellation

5.1 If the client is unable to attend an appointment, he or she must cancel this with Aesthetic Skin Clinic at least 48 hours in advance.

5.2 If the appointment is not cancelled in time, Aesthetic Skin Clinic is forced to retain the deposit made prior to the treatment. The costs for this are €25 or €50.

5.3 Cancellations must be made 48 hours prior to the appointment without affecting the deposit.

5.4 If appointments are cancelled completely for 48 hours or less, an administration fee of 10 euros will be charged.

5.5 Appointments can be cancelled by the client and/or contact person personally, by telephone or by e-mail. The cancellation will be registered by Aesthetic skin Clinic at the time the client calls or the e-mail message is received by the skin therapist.

6. Liability

6.1 If an event occurs during the treatment, including the failure to perform a treatment, the failure to perform it in full or the failure to perform it on time, which leads to liability on the part of Aesthetic Skin Clinic, then that liability is limited to the amount covered by the liability insurance taken out by Aesthetic Skin Clinic. However, Aesthetic Skin Clinic is not liable if, at the time the event occurs, the client is in default of fulfilling any obligation towards Aesthetic Skin Clinic.

6.2 If the insurer does not pay out in any case, or the damage is not covered by the insurance, the liability of Aesthetic Skin Clinic is limited to the amount of the invoice.

6.3 The foregoing does not affect liability resulting from intent or deliberate recklessness.

6.4 Rights to compensation for liability expire after 1 year after the event causing the damage occurred.

6.5 Aesthetic Skin Clinic is not responsible for damage resulting from incomplete and/or inaccurate information regarding the general health of the client regarding circumstances that may affect the treatment.

6.6 Aesthetic Skin Clinic cannot predict exactly how many treatments someone needs and cannot be held liable for this. The employees of Aesthetic Skin Clinic can only indicate the average number of treatments and can therefore not give any guarantees for the final result.

6.7 If the treatment does not work or if the condition (such as excessive hair growth, Rosacea) returns after some time, Aesthetic Skin Clinic is not responsible or liable for this and no refund of the treatment costs will take place.

7. Complaints

7.1 In case of dissatisfaction or a complaint from the client about the treatment by Aesthetic Skin Clinic, the client reports this as soon as possible to Aesthetic Skin Clinic. Aesthetic Skin Clinic and the client will then both make an effort to find a solution.

7.2 If a solution is not possible, the client can contact the internal complaints committee of the NVH: the Patient Advisory Committee ('PAC'). This committee will mediate between Aesthetic Skin Clinic and the client.

7.3 If mediation by the PAC does not lead to a solution, the client can contact the National Complaints Committee for First Line Paramedics (www.paramedisch.org).

8. Medical file

8.1 Aesthetic Skin Clinic will create a medical file in which the client's medical data will be stored for the purpose of proper treatment. The client will grant permission for this as much as necessary.

8.2 Aesthetic Skin Clinic will not share the contents of the medical file with third parties. The client can request access to his medical file at any time. Aesthetic Skin Clinic will only share the file with third parties with the written consent of the client.

8.3 The file will be kept for 10 years from the moment the file is closed.

8.4 Aesthetic Skin Clinic will take the necessary precautions to secure the medical file and to protect the client's privacy.

9. Nullity

9.1 If any provision of these terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.

10. Applicable law

10.1 The agreement concluded between Aesthetic Skin Clinic and the client, and any subsequent agreements concluded in implementation thereof, are exclusively governed by Dutch law.

11. Changes

11.1 Aesthetic Skin Clinic reserves the right to change these terms and conditions at any time.

11.2 Changes will be notified to the client in writing or electronically by e-mail and will enter into effect one month after the date of the announcement, unless otherwise stated in the announcement. If the client does not object to the change in the conditions with reasons within one month after the date of the announcement, the client will be deemed to have accepted the change. If the client objects to the change in the conditions with reasons within one month after the date of the announcement, this will constitute grounds for termination of the agreement.